Shipping & Returns
1. Shipping Policy
Order Processing
-
All orders are processed Monday through Friday, excluding holidays.
-
Orders received before 2:00 PM CST are typically processed the same day.
-
Orders received after 2:00 PM CST will be processed the next business day.
Shipping Methods & Delivery Times
Dreyes Distribution ships orders using reliable carriers such as UPS, FedEx, USPS, and local freight partners. Estimated delivery times:
Shipping MethodEstimated Delivery Time
Standard Shipping3–7 business days
Expedited Shipping2–3 business days
Local Delivery (Austin area)**Same-day or next-day
Freight / Pallet Shipments3–10 business days
Local delivery is available for authorized retail stores and commercial clients.
Shipping Rates
-
Shipping rates are calculated at checkout based on weight, distance, and carrier rates.
-
Freight rates for pallet orders will be quoted separately.
-
Free shipping may be offered during promotions or for qualifying wholesale orders.
Order Tracking
Once your order is shipped, a tracking number will be emailed or texted to you so you can follow your shipment in real time.
Damaged or Missing Items
If your order arrives damaged or incomplete:
-
Notify us within 48 hours of delivery.
-
Provide photos of the damaged items and shipping box.
-
Dreyes Distribution will replace or credit affected items after verification.
2. Returns & Exchanges Policy
General Return Policy
Dreyes Distribution accepts returns under the following conditions:
-
Returns must be requested within 7 days of delivery.
-
Products must be unopened, unused, and in original packaging.
-
Food items or perishable goods cannot be returned unless damaged on arrival.
-
Customers are responsible for return shipping unless the return is due to an error on our part.
Non-Returnable Items
-
Opened food products
-
Perishable goods
-
Special orders or custom pallet orders
-
Clearance, sale, or discounted items
Return Process
To initiate a return:
-
Contact our support team at info@dreyesdistribution.com or your assigned representative.
-
Include your order number, item description, and reason for return.
-
Once approved, you will receive return instructions.
-
After the product is received and inspected, a refund or credit will be issued within 5–7 business days.
Refunds
-
Refunds are issued to the original payment method.
-
Shipping fees are non-refundable unless the return is due to our error.
-
Wholesale customers may receive a store credit instead of a refund depending on the agreement.
3. Cancellations
-
Orders can be canceled before they are shipped.
-
Once an order has shipped, it cannot be canceled and must follow the return process.
4. Customer Support
For any questions about shipping, delivery, or returns, please contact: